CLEAR
Name what you know.
Separate observable facts from assumptions and decide what must be addressed.
FIELD GUIDE 01
The Difficult
Conversation Playbook
Prepare to say what needs to be said with clarity, dignity, and a next step that can be carried forward.
CLEAR · LISTEN · AGREE
Truth without
the performance.
A difficult conversation is not solved by finding perfect language. It asks a leader to name what they have observed, understand the other person’s perspective, and agree what happens next.
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LISTEN
Make room to understand.
Ask for perspective before you decide what accountability requires.
AGREE
Leave with a visible next step.
Clarify commitments, support, and the follow-through that protects trust.
PREPARE THE MOMENT
Bring the situation—not a script.
The AI Leadership Desk offers a guided place to prepare for a real conversation in your own words.
Explore the AI Leadership Desk →